If you have any inquiry about us or our products, do not hesititate to contact Customer Service at support@zoffya.com.my (Support Only Available Tuesday - Sunday, 10AM - 5.30PM Exclude Public Holiday. Email receive in Off Day / Public Holiday will reply next Working Days)
IMPORTANT NOTICE : All Order will post out 1-3 Working Days. Order have made by Friday, Saturday, Sunday Or Public Holiday, will post out next 1-3 Working Days
FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?

Zoffya offers various kind of Payment Methods as shown below :-

1. Credit Card / Debit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. Online Banking 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

3. Invoice / Cheque / Offline Bank Transfer

Bank :Maybank
Bank Account : 568603013132
Account Name : Glukauf Sdn Bhd

Bank :Cimb
Bank Account : 8008818692
Account Name : Glukauf Sdn Bhd

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

Send payment receipt with details at :

1) https://www.zoffya.com.my/notification OR
2) zoffya.sale@gmail.com OR
3) Whatsapp us at https://wa.me/60166214166

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
     

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?

NO. Can't get a refund unless the product has defect. So please refer a sizing chart make the right choice before you made an order. Refund is only for defect product and only can change color / size if HQ post out wrong item only

FOR MORE DETAILShttps://www.zoffya.com.my/return_refund_policy

Q. What is the product's transaction currency?

All products transaction currency will be done in Malaysian Ringgit (MYR)

Q. How long does the delivery usually takes?

Delivery usually will takes about 1 working days to 3 working days

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@zoffya.com.my for us to clear your doubts. (Support Only Available Tuesday - Sunday, 10AM - 5.30PM Exclude Public Holiday. Email receive in Off Day / Public Holiday will reply next Working Days)


GLUKAUF SDN BHD
SSM NO : 1195039-P